the role.
What an amazing role we have working in a dynamic, growing company You'll need a good grasp of business insurance basics for the Account Executive Role, working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with complete focus on the customer experience and their satisfaction. The company are ideally looking for candidates with some insurance experience, a willingness to learn and someone who has good knowledge of technology. We are looking for dedicated and enthusiastic people. Their customers like how they do things: clarity over jargon; character over anonymity; action over talk.
Your ability to communicate effectively, with our brand values in mind will keep us one step ahead. You will deal with incoming enquires and provide quotes through sophisticated IT systems. Although most of the business is transacted online, the customers you speak to will have your direct number and will be able to call you with any questions/queries. Its not a call centre and you must take responsibility for keeping up the brand tone and service which has resulted in its success to date. You will be part of a team with customer service at the forefront, where you will be dealing with new and existing clients. You will need to show results, but this is not a sales role. Enquiries are incoming and then its up to you to shine from there and give the customers their best options. As you are conversing with customers daily you must have excellent communication skills both orally and written.
why you should apply.
They are looking for a bright, organised customer focussed Account Executive. Fantastic working environment and hours. Flexible from either 8:30am - 5.00pm or 9:30 5:30pm: Monday to Friday (37.5 hours per week). Annual company bonus, generous holiday including half days on Christmas Eve and New Years, free parking and there is some flexibility for hybrid working on completion of your probation.
what were looking for.
People with a passion for Customer Service, a willingness to learn and are able to adapt quickly. Commercial Insurance experience would be a distinct advantage, but a good general insurance background would also be considered. You need to be a good listener and communicator, lots of clients will be small businesses so you need to be patient and explain policies clearly and make sure you are offering the best product available to them. You must have a team mentality and be engaged as well as being professional and supportive.
At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.
