Sales & Lettings Negotiator
You are expected to cover all Sales/Lettings duties and organising the Sales & Lettings team as assigned and must be flexible and able to prioritise a changing to do list. Your duties will be as follows however, not limited to what is listed:
Sales & Lettings Negotiator role:
• Professionally dealing with clients either face-to-face, by phone or e-mail
• Drive the business forward by offering great customer service
• Responsible for the sales and lettings, working a monthly Individual & Team target.
• Meet, greet and welcome customers into the office and properties.
• Building strong relationships with clients, and meeting targets & KPIs.
• Primarily focused on building trusted relationships with Vendors, Landlords, Buyers, and Tenants, assisting them with advice and guidance whether they are buying, selling, or renting a property.
• Handling enquiries generated from marketing portals, telephone and walk- ins, in a professional manner.
• Working closely with the Co-ordinator/Sales & Lettings Manager in identifying new business opportunities.
• Develop business opportunities to expand company property portfolio.
• Formulate strategies to target properties on the market for an extended period.
• Source and cultivate new leads including canvassing and cold calling
• Email Management - To receive and respond to incoming emails and calls, then qualifying leads with view to assessing their suitability for available stock and, where applicable, book viewings
• Diary Management - Managing your own diary, arriving early to diary appointments, confirmation calls/text messages.
• Correctly Registering and qualifying new applicants landlords, vendor, buyers and book property valuations
• Conducting viewings with prospective tenants/buyers and following up on feedback & system update.
• Arrange and attend property viewings & market appraisals for properties to rent and for sale.
• Maintaining regular contact with landlords/vendors and applicants and recording all communication.
• Conduct market analysis and negotiate prices effectively
• Successfully negotiate offers & lets
• Take photographs of properties as required for marketing and advertising, schedule of condition
• To advertise properties on various portals such as Rightmove, Zoopla, Spareroom, Ad Hoc website Ensuring relevant legal compliance is met i.e Valid EPC prior to marketing ad being live.
• Updating Clients on marketing of their property especially Vendors
• Verifying buyers' ability to proceed before confirming sale.
• Obtaining and providing feedback post viewing.
• Sales Progression - Progressing a sale and liaising with all parties involved.
Arranging & Conducting detailed Moving in/Out inventories reports
• Ensuring that you are up-to-date on lettings legislation.
• Ensure properties are ready for occupation - Test all services are operating in properties, all keys are present and correctly tagged, take meter readings and flag debt on key meters or lack of meters etc.
• Ensure properties meet health & safety measures prior to occupation without fail i.e. working smoke alarms, CO2 alarms, window restrictors, hot water/heating facility etc
• Provide weekly reports to the Sales/Lettings Manager.
• Maintaining & updating records on our internal database relating sales/lettings queries
• To ensure absolute compliance to company policies and procedures in all aspects of the role
• To work as part of a team and individually.
• Participate in team meetings as and when required
• The role is varied and may require getting involved in other relevant areas from time to time
• Key Cuts & tagging of keys/allocating missing keys
• Occasional debt collection site visits/occupancy checks or as assigned by management Deposit Taken - Follow through with your client from start to finish including balances, documents, filling of reference/credit forms etc. - Ensure documents are correct check they are within 3 months of date, income proof etc.
- Vetting clients on suitability of income for rental agreed.
- Adhering to tenancy application dates and failing non-compliance to advise clients accordingly on forfeit of funds where necessary.
- Occasion Draw up and sign up of moving in documents
