Product Support Advisor - Southampton Outskirts - £26,000

Temp to Permanent £12.50 per hour 14 weeks temp then the role will go permanent. Possibility of Hybrid two days a week WFH after probation.

As a Product Support Advisor, your role will involve offering support to customers on technical GPS Products

Duties for the Product Support Advisor:

Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer's problems with marine based products, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximise work output
Continually improve knowledge of the technologies developed by The Company
Identify growing problems and bring these to the attention of a Team Manager
Promoting clear communications between The Company and its customers.
Propose knowledge support articles for all members of the team to use.

Candidate Competencies:

Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
Excellent level of spoken and written English
A good telephone manner with the ability to adapt your response to the technical level of the customer
Qualified to GCSE level or equivalent.
An interest in gadgets and technology or marine are a definite advantage.

The Product Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk, Customer Service

The role for the Product Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with scope for increase over time.

The Work Shop

New Jobs

Product Support Advisor