Account Manager (B2B)

Manchester

26-28k with additional 400 per month comms

I have the pleasure of supporting one of my exclusive partners within the tech sector, as they continue to be the go to provider within their sector. As part of their commitment to customer excellence, they are creating a brand new team in Manchester that will be responsible for the onboarding of new clients and subsequently becoming their dedicated point of contact for their lifetime as customers with the business.

As an Account Manager your role will involve the following duties, but there is definitely the chance to shape this brand new role:

Ensure the seamless onboarding of new businesses- this includes a full welcome call and induction to the business
You will be the dedicated point of contact for your specific set of customers when resolving any account related queries they have
Book in monthly/quarterly and annual service reviews with customers (frequency to be agreed)- these reviews can be phone based, teams or face to face- where you will conduct a full health check on their account
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximise profits on each account
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to maximise profitability on each account, whilst ensuring a first class service is provided
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Collaborate with sales team to identify and grow opportunities within your account base
Assist with challenging client requests or issue escalations as needed
Help customers through phone, email, virtual meetings and in person meetings
Monitor and analyse customer's usage of products to provide suitable alternatives
Liaise between the customer and internal teams to ensure a seamless service

As an Account Manager you will be fully office based in Manchester City Centre, Monday to Friday 9am-5pm.

What are we looking for?

Someone who prides themselves on providing exceptional customer service
Confident communicating with customer over the phone and face to face where needed
We want someone who can see the bigger picture, and ensure that the customer gets what they want whilst ensuring that maximum profitability on every account is achieved
Retention is key, you must have the ability to build long lasting relationships
This role will evolve as it is a new team, and therefore adaptability is key- the one thing that will not change is that it is a customer focussed role and your commitment to service delivery will always be a key priority

The salary for this position will be 26- 28k and there will be monthly commission initially of around 400 per month- however as your client base grows and becomes more profitable your total earnings will increase considerably.

Apply now

I have the pleasure of supporting one of my exclusive partners within the tech sector, as they continue to become one of the go to providers within their sector. As part of their commitment to customer excellence, they are creating a brand-new team in Manchester that will be responsible for the onboarding of new clients and subsequently being their dedicated point of contact.

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